FAQ

The Adventures of John Martin

Do you ship worldwide?

Yes. We ship worldwide through Gelato, our trusted production and logistics partner.
With over 140 production facilities in 32 countries, your order is produced as close as possible to your delivery address — reducing shipping distances, costs, and environmental impact.

Are shipping costs included in the price?

Yes. All prices displayed on the store already include standard worldwide shipping.
There are no hidden fees or additional shipping charges at checkout.

What is Standard Shipping?

Our Standard Shipping option provides reliable and safe delivery through Gelato’s global network.
Each product is printed locally whenever possible and shipped directly to you.
Average delivery time: 10–14 business days (including production time).
Delivery times may vary slightly depending on your region and product type.

How are products packaged?

Each item is securely packaged by Gelato’s local production partners to prevent damage during transit.
Canvases and framed prints arrive ready to hang, while apparel and accessories are delivered in protective eco-friendly packaging.

Where are your products made?

All items are made to order and produced at the nearest Gelato facility to your shipping address.
This ensures high-quality printing, fast delivery, and lower carbon emissions.

How can I track my order?

Once your order has been produced and shipped, you’ll receive a tracking link by email.
You can monitor your order’s progress from production to delivery.

Do you offer express shipping?

At this time, we only offer Standard Shipping, which ensures global consistency and sustainability.

Do you accept returns or exchanges?

Because each item is made to order, we only replace products that arrive damaged or defective.
If your order arrives with an issue, please contact us within 7 days at contact@jfklovlien.com with your order number and a photo.

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